NO REFUNDS OR EXCHANGES. All sales final. Sorry. We are a VERY small company and usually make products in very, very small quantities. Please be aware of this when you place your order.
US customers- Please allow up to 14 business days for your package to arrive (unless you ordered an item that says otherwise on the product page. Some items are made to order and unfortunately take about a month to deliver). All goods are sent via USPS or UPS. Tracking info will be provided to you via email as soon as your order ships.
We usually ship out orders once a week (sometimes twice)- this is not Amazon - sorry! :))
International orders can take up to 4 weeks and occasionally longer. Please be patient. International customers are responsible for all import taxes, customs duties and fees levied by the destination country. These fees and taxes and any additional charges for customs clearance are levied once a shipment reaches your country, and must be borne by the recipient. Please be aware that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. All international orders will be marked as "Goods" - no exceptions.